Return & Exchange Policy
We want you to be 100% satisfied with your electronics purchase from GoodsNode. Read below to understand our hassle-free return and exchange guidelines.
1. Return Window
You may initiate a return or exchange request within 14 days of receiving your order. Items must be shipped back or handed over within this timeframe to qualify for a refund or replacement.
2. Eligibility for Returns
To be eligible for a return or exchange, your electronics item must meet the following conditions:
- Must be in its original, brand-new condition with no physical damage, scratches, or signs of misuse.
- Must include all original packaging, manuals, accessories, cables, and manufacturer warranty cards.
- Software products, digital downloads, or activated digital licenses cannot be returned once unsealed.
Note on Damaged/Defective Items: If you receive a damaged or defective gadget, please report it within 48 hours of delivery along with unboxing photos or videos.
3. Exchanges
If you received a product and want to exchange it for a different variant, color, or model (subject to stock availability):
- The original item must pass inspection at our fulfillment warehouse.
- Any price differences for upgraded models will need to be settled before dispatching the replacement.
4. Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or store credit within 5 to 7 business days.
5. Shipping Costs for Returns
If the return is due to our error (e.g., incorrect item shipped, defective or damaged electronics), GoodsNode will cover the return shipping costs. For standard change-of-mind returns, the customer will be responsible for paying shipping costs.
6. Need Help?
If you have any questions regarding returns, exchanges, or warranty claims, feel free to reach out to our support team at support@goodsnode.com.